Thursday, July 22, 2010

More Peachtree User Problems Solved

Peachtree Complete and Peachtree Accounting are wonderful programs ... however they are quite complex structures, and do interact in strange ways with different tasks, operating systems and users sometimes! Today we check out some of the niggles that customers have had with Peachtree support, checking out possible solutions and guidance for using the products properly.
Check stub formatting
Some users have expressed interest in being able to format check stubs to show various invoice details. In some cases it is possible, but some it is not - for instance, the GL distribution line is not available for printing on a check stub. Manually typing the numbers in the description field is the most automated ay to do this, unfortunately!
Clients are interested in running Peachtree on Parallels on a Mac
Peachtree can be run for a Mac using Parallels, however there are a couple of known issues with it. Performance is noticeably less than on Windows-based PCs - it seems there just aren’t enough people out there using Peachtree on a Mac to do the comprehensive programming work necessary to fine tune the performance. Email also doesn't work for some clients using Parallels.
Users experience issues with several Microsoft Office 2010 programs, especially on computers running Windows 7
Every time a software vendor brings out a new version of something (especially when it is Microsoft!) everybody else has to scramble to catch up. Some users are requiring peach tree support for issues with emailing through Microsoft Outlook 2010, and sending documents to Microsoft Excel 2010, for example. In many cases this is due to the 64-bit version of Windows 7 running, causing odd issues. In most cases an expert visit is required to sort out workarounds and potential improvements to the situation.
Invoice numbers are being assigned in non-consecutive order
This is a fairly simple problem with a fairly simple reason, and an equally simple fix! If you have manually used an invoice number out of sequence, Peachtree will assume that you want to keep numbering from that point, and increment invoice numbers by one from the new set point. Simply manually set it back.
Users are required to re-register Peachtree every time it is opened
This seems like a major issue, but in fact is not. A corrupt entry is the most likely cause, and if the program worked correctly upon installation you should be able to fix the issue by simply re-installing it.

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