Thursday, July 22, 2010

More Peachtree User Problems Solved

Peachtree Complete and Peachtree Accounting are wonderful programs ... however they are quite complex structures, and do interact in strange ways with different tasks, operating systems and users sometimes! Today we check out some of the niggles that customers have had with Peachtree support, checking out possible solutions and guidance for using the products properly.
Check stub formatting
Some users have expressed interest in being able to format check stubs to show various invoice details. In some cases it is possible, but some it is not - for instance, the GL distribution line is not available for printing on a check stub. Manually typing the numbers in the description field is the most automated ay to do this, unfortunately!
Clients are interested in running Peachtree on Parallels on a Mac
Peachtree can be run for a Mac using Parallels, however there are a couple of known issues with it. Performance is noticeably less than on Windows-based PCs - it seems there just aren’t enough people out there using Peachtree on a Mac to do the comprehensive programming work necessary to fine tune the performance. Email also doesn't work for some clients using Parallels.
Users experience issues with several Microsoft Office 2010 programs, especially on computers running Windows 7
Every time a software vendor brings out a new version of something (especially when it is Microsoft!) everybody else has to scramble to catch up. Some users are requiring peach tree support for issues with emailing through Microsoft Outlook 2010, and sending documents to Microsoft Excel 2010, for example. In many cases this is due to the 64-bit version of Windows 7 running, causing odd issues. In most cases an expert visit is required to sort out workarounds and potential improvements to the situation.
Invoice numbers are being assigned in non-consecutive order
This is a fairly simple problem with a fairly simple reason, and an equally simple fix! If you have manually used an invoice number out of sequence, Peachtree will assume that you want to keep numbering from that point, and increment invoice numbers by one from the new set point. Simply manually set it back.
Users are required to re-register Peachtree every time it is opened
This seems like a major issue, but in fact is not. A corrupt entry is the most likely cause, and if the program worked correctly upon installation you should be able to fix the issue by simply re-installing it.

Friday, July 9, 2010

Peachtree User Problems Solved: June 2010

Peachtree Quantum and the other Accounting versions of the program are quite involved pieces of software. They interact with different data, different operating systems, different task sets and user styles in different ways ... sometimes unexpected ways! Sometimes the manual just isn’t enough - but luckily there is quite an assortment of excellent Peachtree Support available online. Today we offer some solutions to common problems that have been bugging Peachtree users this month.
Users cannot customize checks and forms without an application error message. In some cases the entire system shuts down.
This is not a widespread Peachtree problem, but has affected more than one user in the recent past. On attempting to customize a check or form, users get a 'peachtree.exe application error / The unknown software exception occurred in the application at location [location]' message.
The culprit in all cases has been a corrupt file. If users could customize forms at some time in the past, uninstalling and re-installing the software fixes the problem.
Users need guidance on moving Peachtree 2010 to an upgraded server
Peachtree support experts advise that you should keep the drive letter and directory structure the same on the new server as the old. If this isn’t possible, you'll need to redefine the DATAPATH on each workstation to avoid losing custom forms, due to the way that Peachtree looks for forms.
Saving selected invoices to pay
Old Peachtree Classic users have mentioned that they found the ability to save selected invoices to a 'To Pay' list, and have someone review it over the following couple of days, is one of the features they miss most in the Sage Accounting Software version of Peachtree. One workaround, though it is a slower process, is to go through Tasks - Payments, rather than Tasks - Select for Payment. You will need to manually enter each check, but it does enable you to save them without printing.
We often recommend that you call in a certified Peachtree support consultant, even for some small issues. You'll get plenty of tricks and tips that can later be used to self-solve issues with your Sage Accounting software products.