Pairing Your Sage Accounting Software with the Right Support

No matter which Sage accounting software package you buy, it's essential to pair it with appropriate support. Buying an accounting software package with inadequate support is a lot like buying a luxury car and then failing to maintain it. Sooner or later, you're going to need an expert to help keep your program running smoothly. Here are three ways to know you're getting the right Sage accounting software support.

1. Insist on Sage Platinum Status: Vendors authorized to sell Sage accounting software may not always be the most qualified to support it. Sage Platinum support vendors have received the highest recognition by Sage, and are the best qualified to provide your support. Their support personnel upgrade their skills as each Sage accounting package is improved, so whether you need Peachtree support or MAS90 accounting software support, they're able to answer your questions.

2. Look for Expanded Services: A good support consultant can teach you how to keep your new accounting software running smoothly, but a great support vendor can also help with extras like data conversion. If you're not staffed to convert your data from your old accounting package to one of the Sage accounting software packages, find a support consultant who offers that service, rather than risking critical company data.

Another important difference in software support vendors is their accessibility. Are they limited to telephone support, or is the company large enough to have regional locations and offer on-site support?

3. Ask for a Test Drive: When you purchase your Sage accounting software, whether that's MAS200 accounting software or Peachtree Quantum, your vendor should offer a free trial of their support services. They may allow you a specific number of free calls before purchasing a support plan, or extend a time-limited offer such as 30 days free support. Be sure to ask questions and get to know their support staff during that "test drive." Doing so will give you a feel for how well their support services will match your firm's needs.

Accounting software packages marketed by the Sage company are, without a doubt, superior business applications. Consider them the luxury car line of business accounting packages. Maintain the reliability of your Sage software by purchasing a support plan that meets your company's needs. You'll not only be assured of support in the event of a crisis, but will also learn just how powerful these applications can be.